I brought my D750 to the Nikon Service Center in Melville to have the shutter checked out. It had a habit of, nearly every time that I would turn on the camera, freezing on the first exposure. I'd have to turn the camera off and on again to continue shooting. This only happened at the beginning of the day. I didn't pay for the repair and the invoice said that the shutter had been replaced. In addition, the rubber pads have been replaced the AF adjusted and the body generally looks like new. So all this is good. However, the shutter count for the first picture that I've shot with my new shutter is 47,989. The last picture I took before sending it in was 47,600.Am I correct in assuming that when a shutter is replaced, the shutter count should return to a much lower number (allowing for some test shots)? This body has actually been recalled twice. On the second recall, the shutter count dropped but not so far as to suggest that I had been given a new shutter. I'm not demanding a new shutter here, I really just want the annoying behavior to stop. I'm also curious as to whether anyone else has had a shutter replacement without a corresponding drop in their shutter count.

Even if the shutter is replaced, the shutter count does not get a reset. It will be the same as before you sent it in, except that they probably shoot some frames to make sure it works properly before they send it back.

Thanks for the answer. I should probably have googled that first. I should go back and check exactly what happened with the first two replacements to satisfy my curiosity.

MaxNeko: Dyun is wrong. Sometimes the frame count IS reset to zero when Nikon replaces a shutter, and sometimes it is not.(I've taken about 8 million photos since going digital, and I've broken about 8 shutters, so I've got lots of experience with this. I have a D2hs that has over a million shots on it, and the first shutter lasted to over 637,000 shots. When Nikon replaced that first shutter, the DIDN'T reset the shutter count, but when I broke that shutter, and the count at that point was over a million, when they put in the next shutter, they DID reset the shutter count to zero. (Which I was actually disappointed about - because it was kinda neat to have a shutter count show up in the photo EXIF that read over one million).)(And to get a little technical - when we talk about Nikon 'replacing the shutter' - they often replace a fair amount more than just the shutter blades themselves or the shutter control unit, or other stuff in the area, that we would usually interpret as 'fixing the shutter.')

I had the shutter replaced in my D2H and they reset the shutter count. Just FYI.

PerfectPoms wrote:MaxNeko: Dyun is wrong. Sometimes the frame count IS reset to zero when Nikon replaces a shutter, and sometimes it is not.(I've taken about 8 million photos since going digital, and I've broken about 8 shutters, so I've got lots of experience with this. I have a D2hs that has over a million shots on it, and the first shutter lasted to over 637,000 shots. When Nikon replaced that first shutter, the DIDN'T reset the shutter count, but when I broke that shutter, and the count at that point was over a million, when they put in the next shutter, they DID reset the shutter count to zero. (Which I was actually disappointed about - because it was kinda neat to have a shutter count show up in the photo EXIF that read over one million).)(And to get a little technical - when we talk about Nikon 'replacing the shutter' - they often replace a fair amount more than just the shutter blades themselves or the shutter control unit, or other stuff in the area, that we would usually interpret as 'fixing the shutter.')Nikon replaced the so-called 'GoTo' board in my D7200 because the on board flash didn't work properly. That caused the shutter count to be zero again. My guess is that that board contains the memory chip which holds the shutter count.

Carden wrote:I had the shutter replaced in my D2H and they reset the shutter count. Just FYI.Maybe with ancient cameras Nikon did that but the shutter count is never reset with modern cameras:  D600/D610/D750 and the like.

I recently sent my D810 to Melville to troubleshoot recurrent "ERR" messages with all of my Nikon lenses.  They replaced the shutter, but didn't reset the shutter count.  No big deal to me, but I love that the "ERR" messages went away.

I am thinking about buying a pre-owned 750 but I read where may have sent theirs in *several* times for the shutter mech. replacement....how many times does it take for the 750 to be basically dependable??  I have always used my D3, D3s, and D500 with *no* issues...thanks for any feedback from those who have had "success" with the shutter mech. replacement.

My early 2015 D750 that fell under the Service Advisory did not have its shutter reset.

blackfeather wrote:I am thinking about buying a pre-owned 750but I readwhere may have sent theirs in *several* times for the shutter mech. replacement....how many times does it take for the 750 to be basically dependable?? I have always used my D3, D3s, and D500 with *no* issues...thanks for any feedback from those who have had "success" with the shutter mech. replacement.Quit reading so much internet and DPR junk. People having to send back Service Advisory re-dos is a very minute (but vocal) percentage.  For everyone I know that did, including myself, the first SA fix did the trick, and all is (still) good.   10 calendar days to Nikon LA and back.  Just turned 100k clicks on that body.

toomanycanons wrote:Carden wrote:I had the shutter replaced in my D2H and they reset the shutter count. Just FYI.Maybe with ancient cameras Nikon did that but the shutter count is never reset with modern cameras: D600/D610/D750 and the like.Think about it: it'd be misleading to do so.  It'd be like replacing an engine and resetting the vehicle odometer to zero.

historianx wrote:toomanycanons wrote:Carden wrote:I had the shutter replaced in my D2H and they reset the shutter count. Just FYI.Maybe with ancient cameras Nikon did that but the shutter count is never reset with modern cameras: D600/D610/D750 and the like.Think about it: it'd be misleading to do so. It'd be like replacing an engine and resetting the vehicle odometer to zero.Really, no it's not.  It's reading shutter actuations and nothing else. A new shutter has 0 actuationsi and many others use shutter actuations to determine whether to buy a body and at what price so I prefer them not being reset. But it's not correct.

...thanks for the validation...we will send  it in for repair....and yes...I try to sift through the "internet information" to try to make a solid decision...I had a D600 once and had the shutter replaced...the person that bought it from me is still using it (I got an 810).

Flashlight wrote:PerfectPoms wrote:MaxNeko: Dyun is wrong. Sometimes the frame count IS reset to zero when Nikon replaces a shutter, and sometimes it is not.(I've taken about 8 million photos since going digital, and I've broken about 8 shutters, so I've got lots of experience with this. I have a D2hs that has over a million shots on it, and the first shutter lasted to over 637,000 shots. When Nikon replaced that first shutter, the DIDN'T reset the shutter count, but when I broke that shutter, and the count at that point was over a million, when they put in the next shutter, they DID reset the shutter count to zero. (Which I was actually disappointed about - because it was kinda neat to have a shutter count show up in the photo EXIF that read over one million).)(And to get a little technical - when we talk about Nikon 'replacing the shutter' - they often replace a fair amount more than just the shutter blades themselves or the shutter control unit, or other stuff in the area, that we would usually interpret as 'fixing the shutter.')Nikon replaced the so-called 'GoTo' board in my D7200 because the on board flash didn't work properly. That caused the shutter count to be zero again. My guess is that that board contains the memory chip which holds the shutter count.Yes, that is correct.  I suspect that in most cases where a shutter was replaced and the count was reset, Nikon had replaced much more than the shutter.I've had 2 shutter replacements done on D3 bodies, 3 replacements on D3s bodies and 2 replacements on D4 bodies.  In none of those cases, was the count reset - in spite of one D4 body having had almost every mechanical component replaced due to wear.I have a D5 going to Nikon service right now, which will probably also have all mechanical assemblies replaced since it has over 1,250,000 frames on it.  I'm not expecting the shutter count to be reset, but will report if it is.

T O Shooter wrote:historianx wrote:Think about it: it'd be misleading to do so. It'd be like replacing an engine and resetting the vehicle odometer to zero.Really, no it's not. It's reading shutter actuations and nothing else. A new shutter has 0 actuationsi and many others use shutter actuations to determine whether to buy a body and at what price so I prefer them not being reset. But it's not correct.If the shutter alone is replaced, I do not agree that the count should be reset.  It's an actuation count - not merely a shutter count - and actuations involve many mechanisms other than the shutter.  There is the mirror assembly, its control mechanism, the mechanical aperture control, the motor(s) that reset everything at the end of the cycle, and various linkages.If a repair is extensive enough to replaceallmoving parts, then it would make sense to reset the actuation count.

toomanycanons wrote:Carden wrote:I had the shutter replaced in my D2H and they reset the shutter count. Just FYI.Maybe with ancient cameras Nikon did that but the shutter count is never reset with modern cameras: D600/D610/D750 and the like.I like your use of the term "ancient"... I would have used "classic" had I answered a post of yours similarly but, that's me. Now my Nikkormat, my F2AS, even my F3... those are ancient!As far as MY shutter reset... They did a top level repair because I asked for it as I was giving it to a relative. They may have completely gone through it. The bill certainly wasn't a "clean and check".It would be interesting to know what a Nikon tech had to say about that.Plans changed. I still have and use it for fun.