What is the shutter count of the camera you sent in?  (You can get it by uploading a recent image from that camera to camerashuttercount.com).What is the shutter count of the camera they sent you?The differences might be useful for your argument.Also, many of the new D500's currently for sale are import models and Nikon won't warranty or repair them, so make sure you get a USA model.

Not certain he stated location of his service center. This may not be a Nikon USA issue

hikerdoc wrote:Not certain he stated location of his service center. This may not be a Nikon USA issueGood point.  His profile gives no clue other than that he joined DPReview just two days ago and apparently this thread is his first and only posting.He did say that it was a Nikon Service CENTRE.  That spelling rather than CENTER suggests to me that he may be non-US.

I am from the UK (I don't know why we spell it "centre" and not "center" either!)I have checked the shutter count. My own camera was 21613. This camera says 126 which is a total surprise. I have checked with a professional photographer friend and he agrees that the body does not look like a brand new camera, and pointed out some additional scuffs I hadn't noticed.Anyway, I will wait to hear from Nikon. Thank you all for your help. If nothing else, I have learned some valuable lessons.

Mapesy wrote:I am from the UK (I don't know why we spell it "centre" and not "center" either!)the same reason USA Gallon is smaller then Imperial Gallonlitre vs literInch vs cm LOLMile vs Kilometre LOLkilometre or kilometerHow you pronounce the letter "Z" ?"Spelling differences between American and British English have confused writers for centuries. Center and centre exemplify this confusion. Like many similar words, centre is the older term; it later became Americanized as center during a period of rapid linguistic evolution as the United States expanded its influence."

Mapesy wrote:I am from the UK (I don't know why we spell it "centre" and not "center" either!)I have checked the shutter count. My own camera was 21613. This camera says 126 which is a total surprise. I have checked with a professional photographer friend and he agrees that the body does not look like a brand new camera, and pointed out some additional scuffs I hadn't noticed.Anyway, I will wait to hear from Nikon. Thank you all for your help. If nothing else, I have learned some valuable lessons.Maybe the D500 you received had a new shutter installed and Nikon reset the counter in the camera’s firmware?

Blufftonian wrote:Mapesy wrote:I am from the UK (I don't know why we spell it "centre" and not "center" either!)I have checked the shutter count. My own camera was 21613. This camera says 126 which is a total surprise. I have checked with a professional photographer friend and he agrees that the body does not look like a brand new camera, and pointed out some additional scuffs I hadn't noticed.Anyway, I will wait to hear from Nikon. Thank you all for your help. If nothing else, I have learned some valuable lessons.Maybe the D500 you received had a new shutter installed and Nikon reset the counter in the camera’s firmware?If not mistaken the Nikon camera only keeps track of Mechanical shutter clicksif it was using the Electronic shutter those are not counted.

Doug Haag wrote:hikerdoc wrote:Not certain he stated location of his service center. This may not be a Nikon USA issueGood point. His profile gives no clue other than that he joined DPReview just two days ago and apparently this thread is his first and only posting.He did say that it was a Nikon Service CENTRE. That spelling rather than CENTER suggests to me that he may be non-US.Nikon's UK website correctly uses the spellingCentre. See:https://www.nikon.co.uk/en_GB/service_support/repair_centre/main_repair_centre.page

Models By Day wrote:Blufftonian wrote:Mapesy wrote:I am from the UK (I don't know why we spell it "centre" and not "center" either!)I have checked the shutter count. My own camera was 21613. This camera says 126 which is a total surprise. I have checked with a professional photographer friend and he agrees that the body does not look like a brand new camera, and pointed out some additional scuffs I hadn't noticed.Anyway, I will wait to hear from Nikon. Thank you all for your help. If nothing else, I have learned some valuable lessons.Maybe the D500 you received had a new shutter installed and Nikon reset the counter in the camera’s firmware?If not mistaken the Nikon camera only keeps track of Mechanical shutter clicksif it was using the Electronic shutter those are not counted.I didn’t realise a D500 came with both a mechanical and an electronic shutter. Very unusual feature for a DSLR.

Ringwraith69 wrote:Models By Day wrote:Blufftonian wrote:Mapesy wrote:I have checked the shutter count. My own camera was 21613. This camera says 126 which is a total surprise. I have checked with a professional photographer friend and he agrees that the body does not look like a brand new camera, and pointed out some additional scuffs I hadn't noticed.Anyway, I will wait to hear from Nikon. Thank you all for your help. If nothing else, I have learned some valuable lessons.Maybe the D500 you received had a new shutter installed and Nikon reset the counter in the camera’s firmware?If not mistaken the Nikon camera only keeps track of Mechanical shutter clicksif it was using the Electronic shutter those are not counted.I didn’t realise a D500 came with both a mechanical and an electronic shutter. Very unusual feature for a DSLR.DUH I only read the one message I forgot we were in the DSLR forum

David Lal wrote:Doug Haag wrote:hikerdoc wrote:Not certain he stated location of his service center. This may not be a Nikon USA issueGood point. His profile gives no clue other than that he joined DPReview just two days ago and apparently this thread is his first and only posting.He did say that it was a Nikon Service CENTRE. That spelling rather than CENTER suggests to me that he may be non-US.Nikon's UK website correctly uses the spellingCentre. See:https://www.nikon.co.uk/en_GB/service_support/repair_centre/main_repair_centre.pageI did not say or suggest that CENTRE was an "incorrect" spelling.  I merely suggested (accurately) that it was suggestive of a non-US service location.

Doug Haag wrote:David Lal wrote:Doug Haag wrote:hikerdoc wrote:Not certain he stated location of his service center. This may not be a Nikon USA issueGood point. His profile gives no clue other than that he joined DPReview just two days ago and apparently this thread is his first and only posting.He did say that it was a Nikon Service CENTRE. That spelling rather than CENTER suggests to me that he may be non-US.Nikon's UK website correctly uses the spellingCentre. See:https://www.nikon.co.uk/en_GB/service_support/repair_centre/main_repair_centre.pageI did not say or suggest that CENTRE was an "incorrect" spelling. I merely suggested (accurately) that it was suggestive of a non-US service location.Quite so Doug. Equally, I did not say or suggest CENTER is incorrect. Were the word to be spelled -ER in the UK or -RE in the USA then that would be incorrect according to localised regional usages of the languages.

Ringwraith69 wrote:Models By Day wrote:Blufftonian wrote:Mapesy wrote:I am from the UK (I don't know why we spell it "centre" and not "center" either!)I have checked the shutter count. My own camera was 21613. This camera says 126 which is a total surprise. I have checked with a professional photographer friend and he agrees that the body does not look like a brand new camera, and pointed out some additional scuffs I hadn't noticed.Anyway, I will wait to hear from Nikon. Thank you all for your help. If nothing else, I have learned some valuable lessons.Maybe the D500 you received had a new shutter installed and Nikon reset the counter in the camera’s firmware?If not mistaken the Nikon camera only keeps track of Mechanical shutter clicksif it was using the Electronic shutter those are not counted.I didn’t realise a D500 came with both a mechanical and an electronic shutter. Very unusual feature for a DSLR.It's not really like the mirrorless E shutters.  As far as I know, anyway.  Supposedly it is only meant to be used with MUP mode for preventing mirror and shutter "slap" vibration ... so, no mirror slap, AND, no shutter slap.When activated, it deactivates the sensor, opens the front curtain, and re-activates the sensor (turns on electronically) to begin exposure, the rear curtain closes to end exposure, completing the cycle.  It should be called "the electro-mechanical shutter option".Arnie

Doug Haag wrote:It sounds like the delay in your realizing there was a switch may contribute to the inability to get your own 500 back.I never imagined this could happen, But it got me thinking about precautions I might take if I ever have to send mine for repair that could be checked immediately upon the camera's return.1. Leave an SD card in the slot with your photos on it that could be checked immediately upon return.2. Put a little identifying sticker on the end of the battery.Other suggestions?Why not to check a serial number?

arniebook wrote:Ringwraith69 wrote:Models By Day wrote:Blufftonian wrote:Mapesy wrote:I am from the UK (I don't know why we spell it "centre" and not "center" either!)I have checked the shutter count. My own camera was 21613. This camera says 126 which is a total surprise. I have checked with a professional photographer friend and he agrees that the body does not look like a brand new camera, and pointed out some additional scuffs I hadn't noticed.Anyway, I will wait to hear from Nikon. Thank you all for your help. If nothing else, I have learned some valuable lessons.Maybe the D500 you received had a new shutter installed and Nikon reset the counter in the camera’s firmware?If not mistaken the Nikon camera only keeps track of Mechanical shutter clicksif it was using the Electronic shutter those are not counted.I didn’t realise a D500 came with both a mechanical and an electronic shutter. Very unusual feature for a DSLR.It's not really like the mirrorless E shutters. As far as I know, anyway. Supposedly it is only meant to be used with MUP mode for preventing mirror and shutter "slap" vibration ... so, no mirror slap, AND, no shutter slap.When activated, it deactivates the sensor, opens the front curtain, and re-activates the sensor (turns on electronically) to begin exposure, the rear curtain closes to end exposure, completing the cycle. It should be called "the electro-mechanical shutter option".ArnieMore info here aboutElectronic Front-Curtain ShutterThis appNikon Shutter Count Software v3.0will show the electronic shutter count on the D850 and newer cameras, but not the D500 unfortunately.

Can't read through all the posts, but myview would be that Nikon owes you at least a refurbished D500 in as good or better condition than the one you sent in.  This should be a no-brainer for them.  Good luck.  I imagine they'll come through.

Make them get you a refurb D500, or see if they will upgrade you to something like an 850.  I have heard stories like one time a D4S being unrepaidable so they gave the owner a free refurb D5 in exchange

Just stumbled on this as an interesting read.So after one month, what was the out come?  Or is it still in discussion?

Or at least a refurb.

No text.